Terms of Services

By accessing and using our services, you acknowledge and agree to be bound by the following Terms & Conditions. We encourage you to review them carefully before engaging with our website or communication channels.

1. Communication via WhatsApp

By availing our services, you expressly consent to receive both transactional and promotional communications from us via WhatsApp, directed to the contact number you have provided.

Transactional Messages:
These may include updates regarding orders, delivery schedules, and other service-related notifications.

Promotional Messages:
These may include offers, product updates, and marketing content relevant to our collections and services.

2. User Responsibilities

As a user, you agree to the following:

Provide accurate, current, and complete contact information, including your WhatsApp number.
Confirm that you are authorized to use the contact number submitted.
Refrain from using our WhatsApp communication channel for any unlawful, abusive, or disruptive activities.
Notify us promptly in case of a change in your contact number or if it is no longer under your control.

3. Opt-Out and Grievance Redressal

To discontinue receiving promotional messages via WhatsApp, you may opt out by replying “STOP” to any promotional message or by contacting us via email at info@arjunkhanna.com .

For grievances or concerns related to our communications or services, please contact our designated Grievance Officer:

Email: info@arjunkhanna.com
Phone: +91 98209 22710

We aim to address and resolve all grievances within fifteen (15) working days from the date of receipt.

4. Limitation of Liability

While we take reasonable measures to ensure secure and relevant communication, we shall not be held liable for:

Any unauthorized use or misuse of your contact information by third parties.
Technical disruptions, delays, or errors attributable to the WhatsApp platform or other external service providers.
Any indirect, incidental, or consequential damages arising from the use or inability to use our WhatsApp communication services.

5. Policy Updates

We reserve the right to amend these Terms & Conditions or our Privacy Policy periodically.

Any material changes will be communicated through email, WhatsApp, or a notice posted on our website. Continued use of our services after such updates constitutes your acceptance of the revised terms.

6. Governing Law and Jurisdiction